This is how the Swobbee system works

Riders find a station in the app, scan a code and swap the battery. A swap takes seconds; nobody waits for a battery to charge.

A Swobbee rider in an orange jacket takes a battery out of a black Swobbee Station in Manhattan

Swap in five steps

This is how a swap works in New York and Jersey City. The Swobbee app is free to download. To use the network and manage a Swobbee One battery, riders need a battery subscription.

Download on the App StoreGet it on Google Play
  1. App screen: map of Manhattan with three Swobbee Stations and the Scan to swap button

    Find a station

    The map shows every station nearby and how many charged batteries it has.

  2. App screen: station 700 Montgomery with 15 ready batteries and the Swap button

    Check the station

    A tap on a station shows ready batteries, address and distance.

  3. QR code sticker on a Swobbee Station: Scan QR-Code to interact with station

    Scan the QR code

    The rider taps Swap and scans the code on the station. A compartment door opens.

  4. A hand slides an empty battery into an open compartment of a Swobbee Station

    Return the empty battery

    The empty battery goes into the open compartment, and the door closes.

  5. A hand pulls a charged orange Swobbee One battery out of a station compartment

    Take a charged battery

    The next door opens with a fully charged Swobbee One.

In New York the subscription runs on one battery, the Swobbee One. Riders don’t choose a battery; every swap hands out a charged Swobbee One.

What the app shows riders

Battery charge, live station status and swap history. Support is one tap away: the WhatsApp button on the home screen goes straight to our team.

App home screen: Swobbee One battery with serial number and 99 percent charge

Battery

Charge level, serial number and battery type at a glance.

A rider in an orange hoodie checks the Swobbee app on his phone on a street in Manhattan

Station status

How many batteries are ready, before the ride over.

Swobbee app swap history screen: past Swobbee One battery swaps listed by month, station and time

Swap history

Every swap, listed in the menu.

One battery for every swap: Swobbee One

The subscription runs on a single battery model. That’s why the app never asks which battery a rider needs.

  • Always the right battery: every swap hands out a fully charged Swobbee One
  • Theft protection: built-in GPS tracking
  • Charge at a glance: on the battery’s LED display and in the app

Sign-up for delivery riders in New York: signup.swobbee.com

The orange Swobbee One battery with its LED charge display

Swapping in New York and Jersey City

Our riders swap at stations in Manhattan, Brooklyn and Jersey City.

An orange Swobbee One battery with anti-theft label standing on a sidewalk next to a station
A rider in an orange Swobbee jacket slides a charged battery into his e-bike next to two stations
Two riders swap a battery at a purple Swobbee Station in Jersey City
A Swobbee battery kiosk on a sidewalk in Jersey City next to bike racks
A rider in an orange jacket stands at a black Swobbee Station in Manhattan

Operator dashboard

Your operations, fully transparent and traceable. The operator dashboard shows:

  • Battery status: the current state of every battery
  • Error history: every fault, logged and traceable
  • Sharing points: your battery swapping stations at a glance
  • Statistics: swaps and usage over time
  • Theft protection: traceable batteries such as the Swobbee One can be located
Swobbee cloud platform on a monitor: station map, battery slots with charge level and live sensor values, latest swaps

Types of stations

Public station

The battery pool of the public stations is available to all customers who have a subscription to rental batteries at Swobbee. Swobbee is the owner of these stations and batteries. Customers can swap their battery as often as they need, at any public station in a city. Swobbee replaces defective batteries and keeps the network of battery swapping stations running.

A grey and orange Swobbee Station standing on a paved forecourt beside an office building in Berlin

Private station

As a fleet operator, you can rent a Swobbee Station exclusively to charge your batteries; buying one is possible in individual cases. We look for suitable locations together with you. If you rent, you pay a monthly fee for the station plus a small fee per battery swap. The batteries stay in your possession.

Two Voi-branded Swobbee Stations with an e-scooter, outdoors in Hamburg
Europe

Multimodal stations: several battery types, one station

Many of our stations in Europe are multimodal. One station charges batteries from different manufacturers, for e-scooters, e-mopeds and cargo bikes. That’s why swapping there has two extra steps: users choose in the app which battery they need and how many.

  1. Find a Swobbee Station in the app
  2. Choose the right battery for the vehicle
  3. Choose the number of batteries to swap
  4. Scan the QR code on the station
  5. Swap the batteries and close the doors
  6. Complete the swap in the app
Swobbee Station with open doors: four-slot compartments with different battery types and single compartments with GreenPack batteries, all in one station

FAQ

Usually Swobbee Stations are rented. Buying a station is possible in individual cases; the details are agreed case by case.

Depending on the configuration, between 10 and 30 batteries can be charged in the station.

Between 3 and 6 hours, depending on the type of battery and the state of charge of the battery when inserted into the station.

In New York, always a fully charged Swobbee One. It’s the only battery in the subscription, so riders don’t choose one in the app. At our multimodal stations in Europe, users pick the battery type in the app.

Riders sign up at signup.swobbee.com and then download the app.

The Swobbee Station is equipped with a smoke detector. Suspicious batteries are flagged at an early stage; our service team then takes them out and stores them safely until repair or recycling.

Riders message our support team through the WhatsApp button in the app, 24/7.